Shipping policy

Thank you for choosing us for your shopping needs. We are committed to providing you with a seamless shopping experience and delivering your orders promptly. Below are the details of our shipping policy:

  1. Shipping Locations:

We are pleased to offer shipping to the following locations:

  • Canada
  • United States
  1. Order Processing Time:

All orders are processed within 1-3 business days. Please note that orders are not shipped on weekends or public holidays.

  1. Shipping Options:

We provide a variety of shipping methods to accommodate your preferences:

  • Canada:
    • Standard Shipping: 3-9 business days
    • Express Shipping: 1-3 business days
  • United States:
    • Standard Shipping: 5-10 business days
    • Express Shipping: 2-4 business days
  1. Shipping Rates:

We are pleased to offer free shipping on orders that meet the following thresholds:

  • Orders over $120 for customers in Canada
  • Orders over $140 for customers in the United States.
  1. Taxes and Duties:
  • For all orders, appropriate provincial and state taxes will be included in your purchase.
  • There are no additional Duties and Taxes that will be charged for orders within Canada.
  • For orders to the United States, there may be potential Duties and Taxes charged to you after purchase and shipping by the broker, carrier, or relevant authority. Customers will be fully responsible for paying all applicable Duties and Taxes. If the customer fails to pay any Duties and Taxes causing liability to fall on us, the amount of Duties and Taxes may be deducted from any refund or other amounts you may claim.
  • As of May 2025, duties on orders to the USA are approximately 30%.
  1. Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track your package directly on our website.

  1. Lost or Stolen Packages:

While we strive to ensure safe and timely delivery, we cannot assume responsibility for lost or stolen packages. If your tracking information indicates delivery but your package is not received, please contact your shipping carrier for assistance.

  1. Customer Support:

Should you have any questions or require further assistance regarding your order or our shipping policy, please do not hesitate to contact our customer service team at support@themedicaldresscode.com. We are here to assist you.